Service desk employee – IT job vacancy in Netherlands

For Collaboration Organization De Wolden Hoogeveen, we are looking for a temporary service desk employee for 36 hours a week to replace illness. The assignment lasts from May 1 to October 1 and can be extended monthly thereafter.

For this position we are looking for someone who rolls up his sleeves and knows how he/she ‘makes a difference’. You are customer and results oriented and creative in finding the right solution. You look beyond the boundaries of your own work and understand what else is happening in the organization.

You have an MBO+ working and thinking level; You have an affinity with working on an ICT Service Desk; You have knowledge of Microsoft Office (2019 and higher), Microsoft Windows and Active Directory; You can work well with service management software (Topdesk is an advantage) and have experience with mobile device management; You are highly analytical and keep asking questions until the customer’s question is clear; You have good communication skills and can tailor your own communication to the customer.

As a service desk employee you have a first-line position and you are happy to help colleagues from the organization. Colleagues can come to you with a wide range of questions ranging from IT-related questions to facility issues. If you cannot solve it for them immediately, you pass the question on to the second-line colleagues and come back to the colleague when you have it. answer. This position offers a lot of variety, with no working day looking the same. You accept notifications and changes, among other things. This is done at the Service Desk, by telephone or by e-mail. The reports are registered in the Topdesk system. You resolve first-line reports yourself and, where possible, also second-line reports. If you cannot handle the report yourself, you will forward it to the Technical Management or Functional Management teams. You therefore work closely with colleagues from these teams. During the handling process, you inform the reporter/applicant about the progress and handling of the report. You also provide colleagues in the organization with the necessary hardware and set it up if necessary. You keep track of stocks and place orders where necessary. The vast majority of the work (approximately 90%) will consist of IT-related questions.

Collaboration organization De Wolden Hoogeveen advises and supports the two municipal authorities in the performance of all municipal tasks and provides services to approximately 80,000 residents of the two municipalities. Collaboration organization De Wolden Hoogeveen employs approximately 760 employees. For more information about our organization, visit www.dewoldenhoogeveen.nl! In the position of service desk employee you will work within the Information and Automation (I&A) unit, Automation department.

Do you recognize yourself in this vacancy as a service desk employee? Respond to this vacancy now via the “Apply” button. Do you have questions? Please feel free to contact us using the details below.

Ingrid van Huizen

senior intermediary

My colleague Milon and I are open to all your questions, so do not hesitate to contact us.