(technical) Support employee – IT job vacancy in Netherlands

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Working location, salary/wage, working hours per week, education level required, and employer information are as follows:

HOOFDDORP €2,500 – 3,750 per month permanent employment 36 – 40 hours MBO, HAVO, VWO ICP Nederland BV

September 04, 2023

As a support employee at ICP Nederland, you are the reliable source of information for our customers, the major retailers in the Netherlands such as Kruidvat and Jumbo. So, are you someone who can provide these customers with excellent service and who also wants to be employed by a leading party in Europe within their sector? Then read on quickly and respond!

Directly employed by the employer

Informal working atmosphere with an emphasis on togetherness

A nice salary between 2500 and 3750 per month

Lots of growth opportunities and development

flexible times & possibility to work from home

Large international company in the digital sector

ICP Companies is looking for a support employee who likes to roll up their sleeves to ensure that all customers can use our service. You are someone who can keep several balls in the air and handle it when necessary. For example, do you have a background in office management or as a Customer Service Employee, that is an advantage. The Support Employee is “the telephone face” of the company. The ideal support employee is a team player and can communicate well with the technical team for IT malfunctions or with other teams for tasks. You are very service-oriented and always speak to our customers neatly. Even more important; you enjoy your work and would like to stay with us for a long period of time!Within this position you are the spider in the web who:

Contributes to the current processes for improvement Can empathize with the customer and ensure that they are satisfied Can switch well between different tasks. Good knowledge of the Dutch and English language in word and writing has MBO work and thinking level

ICP’s customers are mainly (large) retailers such as Kruidvat and Jumbo and online parties such as beltegoed.nl. We therefore provide B2B services, where the Support Employee is responsible for effective and customer-friendly support for our customers. He or she solves technical and substantive issues that (online) stores encounter, or forwards them to the right department within the organization. Examples are that Kruidvat opens a new store and we have to ensure that gift cards are also sold in this new store. or we need to find out where things go wrong in the (technical) integration if a gift card cannot be activated. You do not need to know all the ins and outs of the software for this, but you do make sure that you ask the question properly and ensure that the technical team gets to work with it. It is also possible that you only need to make an administrative adjustment in the system. Other daily tasks are:

Contacting customers via telephone or other medium; Receiving, registering (CRM), analyzing and resolving incidents; Incident progress monitoring and notification handling; Active attitude to sales signals; Perform various administrative tasks; Ability to think about process improvements.

We are Europe’s leading provider of electronic transaction and distribution systems for prepaid, gift cards and loyalty programs. For more than 20 years we have been experts in processing gift cards such as Amazon, IKEA, Spotify, top-ups such as Lyca, Lebara or Vodafone and the development of tailor-made digital solutions and services for the largest retailers and online providers in the Netherlands. With more than 200 dedicated employees at 7 locations across Europe, we are proud to be part of this digital revolution. For our support department at our Dutch location in Hoofddorp, we are looking for a committed and motivated colleague. We offer you:

A contract with us for a longer period Market-based salary The freedom to actively contribute your knowledge and ideas and the opportunity to redesign processes Professional and personal development and career opportunities

Do you fully agree with this vacancy? Then apply quickly! Speaking the Dutch language is a requirement for this position.

Camille Brothers

Training advisor

Questions about this vacancy or position? Don’t hesitate to ask them to me.


This job is posted on Randstad.nl. Click here to apply.

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