Skilled Helpdesk employee – IT job in Netherlands

Do you have a passion for ICT? Will you be the face of our IT department? Are you also looking for a super fun job with a lot of responsibility? Then we would love to get to know you.

The municipality of Borne is looking for a:

Skilled Helpdesk employee

32 – 36 hours a week

You are the first point of contact for colleagues at the municipality of Borne for all IT-related questions. Your main task is to accept, register, forward, monitor and handle questions and problems about the software and hardware. You translate your colleague’s question into a suitable technical solution and you know how to solve this question carefully.

What are you going to do next?

· You take care of accepting, registering and handling first and second line questions from colleagues. You monitor the quality and lead time of incoming questions. You also help with the troubleshooting of equipment.

· You record notifications and actions in TOPdesk and forward notifications to internal departments and suppliers.

· You think about structural improvements in and around the helpdesk.

· You take care of creating user accounts, managing and renewing the user accounts

· You arrange the issuance, preparation and commissioning of laptops and telephones for employees.

· You draw up manuals and procedures for standard use of hardware and software and keep them up to date.

What are you bringing?

· You have HBO work and thinking level and at least a relevant completed MBO education at level 4.

· You have experience at an ICT helpdesk and knowledge of ITIL is an advantage.

· You have experience with ICT management and support of Windows 10, Office 365, MS Exchange, Citrix XenApp, MS Intune and TOPdesk.

· You have good communication skills and you think collaboration is important. You are open to insights from others, but you also dare to make decisions.

· You can find yourself in important values ​​such as: involved, professional, customer and solution-oriented.

· You switch quickly between different tasks.

Do you also bring a healthy dose of humor? Perfect!

What do we have to offer you?

· Initially you will be appointed for a period of one year, with the prospect of a permanent appointment.

An attractive salary of up to €3,319 gross based on a 36-hour working week (reference date April 1, 2022), depending on your education and experience.

· A monthly Individual Choice Budget (IKB) of 17.05% of your gross salary, which you can spend freely or use flexibly for, for example, extra vacation days, vacation pay or training.

· A good pension scheme.

· All the space to flexibly arrange your working hours.

· A fantastic team with great colleagues. Real!

This is Borne!

The strength of Borne is small scale! People “know” each other and feel mutual involvement. The challenges in Borne are great. The opportunities as well. You can and may be yourself; that’s important to us! We value, accept and respect each other for who we are. We are a connecting and directing partner. We are strong in our work, together with each other and with the Bornse community. In the coming years we will continue to build an organization where it is pleasant to work, where you are seen as an employee and matter, where you feel that you are contributing to a better Borne. Will you help us build our way forward?

Do you want to know more?

For more information about this position, please contact Shanna Bufink, ICT coordinator, on telephone number: 06 – 412 48 911.

Apply?

Have you become enthusiastic and do you have the right knowledge and experience? Respond to this vacancy before March 26, 2023 by clicking on the “apply” button. You can then upload your resume and cover letter. The talks are scheduled for March 30

The vacancy will be posted internally and externally at the same time.

Acquisition in response to this vacancy is not appreciated.