Several suspects of bank help desk fraud arrested

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Lelystad / Groningen – On Monday evening, November 6, the police in Groningen arrested three men red-handed in an investigation into bank helpdesk fraud. The three are suspected of being involved in several fraud cases.

Following several reports from victims from all over the Netherlands, the police started an investigation into these bank helpdesk fraud cases. During the investigation, the police tracked down the three suspects. A 22-year-old man from Muntendam and two 21-year-old men from Groningen were arrested red-handed when they tried to defraud a new victim.

The police have not ruled out multiple arrests in the investigation.

What is bank helpdesk fraud?

In bank card helpdesk fraud, fraudsters call people at home and pretend to be bank employees. They convince the victim that their bank account is no longer safe. Then, supposedly, someone from the bank comes to collect the debit card ‘urgently’ from their home and the PIN code is stolen. The money is then quickly withdrawn. In other cases, they are asked to install software on their computer that allows the fraudsters to remotely view the computer and/or perform actions. This is followed, for example, by the request to so-called ‘safeguard the entire bank balance in a safe account’ with one or more transfers. That is of course an invoice from the scammer.

Avoid scams

The best advice is still to hang up immediately if in doubt and call your bank yourself. Banks will never transfer money themselves, ask you to make a transaction by telephone, or ask you for your PIN code. They also never come to collect bank cards or iPads, for example. If you have been scammed, it is important that you report it to the police as soon as possible and inform your bank.

What should I do if I am a victim?

Online fraud is very common. Are you a victim of online fraud? Maybe you’re ashamed of it. It is not necessary. You are not the only one this happens to. You are dealing with professional (cyber) criminals. Victim Support Netherlands can help you with emotional support after online fraud.


Do you have information about this case that you have not yet shared? Help us track down the perpetrators. You can also report anonymously via Report Crime Anonymous. Call 0800-7000 or go to

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