Service Desk Expert – IT job vacancy in Netherlands

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Working location, salary/wage, working hours per week, education level required, and employer information are as follows:

Diemen €17.48 per hour 24 – 40 hours MBO, HAVO, VWO KPN

April 11, 2024

Would you like to work in the IT department of the largest HR provider in the world? Do you like to lend a listening ear and help people out? Then we are looking for you! We are looking for a service desk expert for the helpdesk at Randstad. Became curious? Then read on!

A gross salary of €17.48

Travel allowance

Training budget of €1500

At the office in Diemen

A pleasant and safe working environment

Build up a pension through Randstad

You have strong communication skills and can listen well to others. You can speak to everyone well and are always able to find a suitable solution. You are customer-oriented and like to take responsibility. You are also good at collaboration, but working independently is no problem for you either. You also have the following points:

MBO-4 working and thinking level; demonstrable ICT knowledge; experience with service desk work is an advantage; an ITIL certificate or demonstrable knowledge; good command of the Dutch and English language, spoken and written.

As a service desk employee for KPN at Randstad, you will mainly be concerned with answering, solving and coordinating different types of questions. This can range from simple issues such as disruptions and equipment that does not work to solving more complex issues. In this position you are responsible for your own tickets and it is therefore up to you to process them from A to Z. If you are unable to resolve something, forward the ticket to other departments. Everything to help the end user as best as possible. Broadly speaking, your working days will look like this:

answering telephone, email and chat; registering, resolving or routing tickets; executing Standard Service Requests (SSR); managing solution groups within KPN.

More than 180 ICT professionals work within KPN’s Service Desk department. The Service Desk department is in turn divided into all kinds of smaller departments. In the department in Diemen you will work with approximately 15 colleagues. This creates a lot of fun and a close bond between colleagues.

Still curious? Then apply today and maybe we will speak to each other soon!



Questions about this vacancy or position? Don’t hesitate to ask me.

+316 25472724

This job is posted on Click here to apply.

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