Service Desk employee – IT job vacancy in Netherlands

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Working location, salary/wage, working hours per week, education level required, and employer information are as follows:

The Hague €2,454 – 3,376 per month 40 hours MBO, HAVO, VWO TNO

February 24, 2023

As a Service Desk employee you are part of the ICT Service Desk. Every day you help 4500 colleagues with their ICT questions. Are you looking for a full-time job? This is a temporary position for 12 months. Do you have relevant work experience? Then TNO is looking for you!

€2,452 – €3,376.40 based on full-time

Function for 12 months

40 hours a week

The Hague


A fun, educational and diverse job!

You are customer-oriented and communicative. You are eager to learn and want to keep developing, you can demonstrate this with relevant courses and certifications. In addition, you have:

a completed MBO level 4 training demonstrable experience as an ICT Service Desk Employee has a good command of the Dutch and English language flexibility to work in shifts between 7:00 and 19:00

The ICT landscape is technically very challenging and highly secured. Still, you have a lot of technical authority to resolve reports yourself. We take a close look at your development and work-life balance. Your activities include:

registering and handling the reports that are offered by e-mail, telephone and the Self Service Portal (incidents, problems and change requests). offer alternatives for reports that you cannot resolve yourself or you forward the report to other resolution groups within TNO or our partner. manage the FAQs, knowledge base, if necessary start and monitor your escalation procedures think along, take initiatives and provide input to improve the service

TNO connects people and knowledge to create innovations that sustainably strengthen the competitiveness of companies and the well-being of society. That is the mission and that is what the more than 3400 professionals of TNO work on every day.

Do you fully agree with this vacancy? Then apply quickly!

Debby, Lisanne and Sasha

account intermediaries

Questions about this vacancy or position? Don’t hesitate to ask them to me.

This job is posted on Click here to apply.

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