Service desk employee – IT job vacancy in Netherlands

Would you like to work as a point of contact for KPN’s major business customer Nederlandse Spoorwegen? Do you like to help people solve malfunctions and do you have experience with ICT systems? Then read on quickly!

You have basic knowledge of ICT and are good with computers. In addition, you are a good listener and you like to think in terms of solutions. You can also work accurately and you are communicatively strong. You also meet the following requirements:

a completed MBO course; work experience and/or training in ICT; minimum demonstrable affinity with ICT (Windows); customer-oriented attitude and strong communication skills; knowledge of ITIL is an advantage.

As a Service Desk employee, you will mainly be engaged in accepting, resolving or coordinating disruptions. You will also answer questions from end users of the customer NS. The work is divided in consultation with your colleagues.

answer telephone, check entitlement to service, register, resolve or route tickets, enable resolution groups; escalate incidents that have no progress; increasing Self Service use by end users; updating knowledge articles when you come across new information; participate in projects to optimize the service.

At KPN you work on your future. At KPN there are plenty of opportunities to develop and take on new challenges. You will also work in a diverse and dynamic team.

Do you recognize yourself in the above profile? Then contact us quickly and who knows, you might soon be working at KPN!

Melissa

junior recruiter

Questions about this vacancy or position? Don’t hesitate to ask them to me.