Service desk employee E-recognition – IT job vacancy in Netherlands

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Service desk employee E-recognition
 – IT job vacancy in Netherlands

Working location, salary/wage, working hours per week, education level required, and employer information are as follows:

Maastricht €16.70 – 19.50 per hour 32 – 40 hours MBO KPN

July 5, 2024

Do you want to delve into the world of E-recognition? Are you good at working with ICT systems and do you want to develop yourself further in this area? Then KPN Maastricht is looking for you! For KPN we are looking for a service desk employee. Are you enthusiastic? Then read on quickly.

€16.70 – €19.50 based on your experience

€1500 training budget

after a year of permanent employment at KPN

two days at the office, the rest at your own discretion

travel allowance + home work allowance

build up pension through Randstad

You are customer-oriented and can listen to people well. In addition, you are solution-oriented and think in possibilities. You enjoy working on your own cases and helping KPN customers. You like to do everything you can to satisfy the customer and provide them with the right solution. You also have some experience with ICT systems and the domain of E-recognition appeals to you. You also recognize yourself in the following points:

a completed MBO-4 education; current work experience and/or an education in ICT; knowledge of and experience with ITIL; aware of developments in the field of ICT; good command of Dutch and English, both spoken and written.

As a service desk employee for KPN, you will mainly be involved in accepting, resolving and coordinating disruptions. You will also speak to end users with questions about their products. This can range from simple issues such as disruptions and equipment that does not work to resolving more complex issues. In this role, you are responsible for your own tickets. If you cannot figure something out, you forward the ticket to the second line helpdesk or another department within KPN. In this role, you have a lot of freedom to develop yourself and become an expert in your field. Your working days will look like this:

answering phone calls, emails and chats, registering, resolving or routing tickets; maintaining control and following up on tickets; translating customer queries into a suitable solution; managing resolution groups within the KPN chain; executing Standard Service Requests.

At KPN you work on your future. At KPN there are plenty of opportunities to develop yourself and take on new challenges. In addition, you will work in a diverse and dynamic team. You will work at the office in Maastricht. Here you will work in a department with different teams. Each team has its own specialty. For example, there are teams that focus on Healthcare, NS and E-recognition.

Are you convinced of the position as a shop assistant? Then click on the application button now. Do you have a short question? Then send an email to the email address below. Do not forget to mention for which shop you are applying!



Questions about this vacancy or function? Don’t hesitate to ask me.


This job is posted on Click here to apply.

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