Service desk employee E-recognition – IT job vacancy in Netherlands

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Working location, salary/wage, working hours per week, education level required, and employer information are as follows:

Maastricht €15.74 – 17.50 per hour 40 hours MBO, HAVO, VWO KPN

January 17, 2024

Do you want to delve into the world of E-recognition? Are you good with ICT systems and would you like to develop yourself further in this area? Then KPN Maastricht is looking for you! We are looking for a service desk employee for KPN. Got excited? Then read on.

€15.74 – €17.50 based on your work experience

€1500 training budget

after a year of permanent employment at KPN

two days at the office, the rest at your own leisure

travel allowance + home work allowance

build up a pension through Randstad

You are customer-oriented and can listen well to people. In addition, you are solution-oriented and you think in possibilities. You enjoy working on your own cases and helping KPN customers. You like to do everything you can to satisfy the customer and provide the right solution. You also already have some experience with ICT systems and the domain of E-recognition appeals to you. You also recognize yourself in the following points:

a completed MBO-4 course; current work experience and/or training within ICT; knowledge of and experience with ITIL; aware of developments in the ICT field; good command of the Dutch and English language, spoken and written.

As a service desk employee for KPN, you will mainly be concerned with handling, solving and coordinating disruptions. You will also assist end users with questions about their products. This can range from simple issues such as disruptions and equipment that does not work to solving more complex issues. With this position you are responsible for your own tickets. If you are unable to resolve something, forward the ticket to the second-line helpdesk or another department within KPN. Within this position you have a lot of freedom to develop and become an expert in your field. Your working days will broadly look like this:

answering telephone, email and chat, registering, solving or routing tickets; maintain control and follow-up on tickets; translate customer demand into a suitable solution; managing solution groups within the KPN chain; executing Standard Service Requests.

At KPN you work on your future. At KPN there are plenty of opportunities to develop and take on new challenges. In addition, you will work in a diverse and dynamic team.

Do you recognize yourself in the above profile? Please contact us quickly and you might end up working at KPN soon!



Questions about this vacancy or position? Feel free to send me an email or text!

This job is posted on Click here to apply.

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