Service desk employee, control room – IT job vacancy in Netherlands

Are you service-oriented and can you handle ICT systems well? Do you like the combination of ICT and Security? Then KPN Ede is looking for you! We are looking for a service desk employee for KPN. Got excited? Then read on.

You are customer-oriented and can listen well to people. In addition, you are solution-oriented and you think in possibilities. You like to do everything you can to satisfy the customer and provide the right solution. You also already have some experience with ICT systems or have an affinity with them. You also meet the following points:

a completed MBO-4 course; demonstrable work experience and/or training within ICT; affinity with security and cyber security; willing to work evening and weekend shifts; good command of the Dutch and English language, spoken and written.

As a Service Desk employee you are the point of contact for the customer. It is up to you to resolve malfunctions and answer incoming questions. Your working day will consist of handling emails, answering chats and telephone questions. In addition, you keep an eye on open tickets.

answering telephone, email and chat, registering, solving or routing tickets; maintain control and follow-up on tickets; translate customer demand into a suitable solution; managing solution groups within the KPN chain; executing Standard Service Requests.

At KPN you work on your future. At KPN there are plenty of opportunities to develop and take on new challenges. In addition, you will work in a diverse and dynamic team. You will work in the KPN control room. Here you will not only answer customer questions, but you will also keep an eye on things with various camera systems. You do this together with a team of great colleagues.

Do you recognize yourself in the above profile? Please contact us quickly and you might end up working at KPN soon!

Melissa

recruiter

Questions about this vacancy or position? Feel free to send me an email or text!