Income Support Business Operations Employee – IT job in Netherlands

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Income Support Business Operations Employee

 – IT job in Netherlands

Employer name, application deadline, working location, working hours per week, salary/wage, and education level requirement are as follows:

Municipality of The Hague

Income Support Business Operations Employee

Apply no later than Sunday, August 11, 2024

  • The Hague
  • 32 – 36 hours

  • 3558 – 5247
  • HBO

Job offer

Income Support Business Operations Employee

Are you a talented professional with strong analytical skills and do you move easily in a complex environment?

  • You can easily switch between a helicopter view and zooming in on details and easily get people on board.
  • Because you are aware of current business and implementation processes and see it as a challenge to ensure that these run optimally for customers and professionals.
  • Because you are looking for a place within the (local) government where ambition, courage and entrepreneurship are valued.
  • You find it a challenge to work together with different (chain) partners.

What are you going to do?
As an operations employee, you are at the start of the change. You continuously keep a feel for (mainly) the departments within Income Support and dare to work across domain and department boundaries if the situation requires it to come to the best solution for the customer. You are able to determine the impact of an issue and translate this into concrete needs and solutions.

Impact analysis: You translate the need for implementation into concrete solutions in IT/business operations and vice versa and work together with colleagues from across the organization (Policy, D&K, I&A) on their implementation.

Guide change: In addition, you are hands-on and practical in order to realize the actual solution, both in terms of technology (system design) and implementation (e.g. work instructions, adjustment of processes or training needs).

Cooperation: You prefer to work together, and in this position you are the central focal point between various colleagues, for example Functional Management, Policy, Citizen Communication, data analysis and much more.

Integral: You maintain an overview and ensure that the result comes together when it needs to. You ensure that the solution is delivered in its entirety and validated by means of process validation and testing.

Knowledge holder: You are knowledgeable in both depth (business and IT skills and knowledge) and breadth (soft and business skills).

Fixation: You record agreements and results and ensure that knowledge is documented.

Communication: you feel a drive to improve provisions for the client and reports for the implementation and do this with input from the implementation and coordinate this with other municipalities in the Netherlands. You represent the interests of The Hague and bring and collect input to inform the citizens of The Hague as well as possible.

Continuously improve: You have a feeling for the departments within Income Support and you signal and act on improvements to your own work and make a sustainable contribution.

What are we asking?
For the flawless execution and change of the operational processes Income, we are looking for a senior employee business operations, with solid knowledge and experience in the field of business, process management and information provision. You are the ‘spider in the web’ between the execution and the IT administrators (functional and technical). You speak the language of both worlds and ensure the flawless execution of various income processes. You have a broad view of the SZW organization and look beyond domain and department boundaries to arrive at a good solution in the interest of the customer and the organization.

You also have:

  • you have demonstrably several years of relevant work experience in the social domain;
  • HBO work and thinking level;
  • demonstrable affinity with both business and IT;
  • knowledge of the Participation Act and poverty regulations;
  • knowledge and experience in Income Support;
  • socrates knowledge;
  • pre: experience with Scrum Agile.

What do we offer?

  • a 32 to 36-hour working week with a salary of at least €3,558 and a maximum of €5,247 per month (scale 10) based on a full (36-hour) working week;
  • room to build up compensatory leave;
  • various training and development opportunities;
  • an individual choice budget (IKB) worth 17.05% on top of your salary, which you can use as you wish, for example for extra leave or salary;
  • the space to find your optimal work-life balance: Various facilities are available;
  • inclusion in the ABP pension fund and a monthly contribution to your health insurance
  • participation in various employee networks such as JongDenHaag, a network for young and young-feeling employees who want to get to know the organization, city and each other better. There are various activities every month;
  • much attention to culture, starting at the town hall where cultural, educational, social, commercial and sporting events and exhibitions take place in the central part;
  • and much more, view our other employment conditions.

Who are we?
The Social Affairs and Employment Projects department (SZW) employs approximately 4,000 staff (including target group colleagues) and is responsible for the implementation of the Participation Act (including the provision of social assistance benefits), the Sheltered Employment Act, the new Civic Integration Act, debt assistance and the municipal minimum income policy. The SZW department consists of the Income, Participation and Facilities (IPV), The Hague Works (DHW) and Service & Quality (D&K) directorates. SZW guides citizens to work, offers support and facilities to participate in society and provides financial assistance for people with a low income.

Within SZW, the Income Management department is the key to efficient income provision. With 110 dedicated income consultants, administrative staff and a team of 5 managers, we work together in the office, where we actively embrace a cultural change. Our main goal is to ensure that benefits are provided on time and lawfully, with attention to the specific needs of each citizen. Our communication with citizens is clear and understandable. Financial stability for our citizens is a key point in all our considerations and actions.

In addition, we are in the process of implementing our Academy program in combination with our onboarding initiative, with the aim of ensuring a consistent approach. We strive for efficiency and customer focus in all our processes, which is central to our income provision.

Knowing more
For more information about the position and the application procedure, please contact Selmar van Egmond (06-10012802, or Lisette van der Lugt (06-82053853)

The municipality of The Hague wants to be an employer where it is pleasant to work. Where it is safe and where there is room to speak freely. Where there is room for different people, opinions and perspectives. The Hague, our beautiful city behind the dunes, needs employees who want to commit to the well-being and quality of life of all our citizens. You are welcome to apply if you want to commit yourself to this. That is how we are Together Hague.

Questions? Contact the recruiter
Yassin Andour

Extra information

  • Apply now for your new job! Once we have recruited our new business operations employee, the vacancy will close.
  • Requesting references or an assessment may be part of the selection procedure.
  • For external applicants, requesting a Certificate of Good Conduct (VOG) is part of the selection procedure.

We work without the intervention or assistance of recruitment and selection agencies. If we do use them, we work with regular suppliers.

More information about this vacancy?

Please contact Selmar van Egmond from the Municipality of The Hague (


About the organization

more about the Municipality of The Hague >


Spui 70

2511 BT The Hague


This job is posted on Click here to apply.

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