ICT Service Desk Employee – IT job in Netherlands

The Service Desk of the ICT department acts as a central source of information for the entire Shared Service Center, whereby a distinction can be made between employees specialized in ICT and employees who provide support for the other disciplines. The support is based on the click-call-face principle. As an ICT Service Desk Employee, you are the first point of contact for questions and reports from the employees of the municipality of Leeuwarden and the external organizations to which ICT services are provided. You not only provide support in the field of technical IT management, but also process reports in the field of functional application management, both within and outside the municipality of Leeuwarden. We work with products such as Topdesk, Centric applications, Citrix Xenapp, VMware ESX, Microsoft App-V, Ivanti Workspace Control and Exchange.

Your task package consists of:

• Supporting users of ICT facilities and solving problems in the field of hardware and software;
• Registering and monitoring notifications, changes and service requests;
• Providing 1st and 2nd line support in the management of decentralized ICT facilities.

Who are you
Being able to switch quickly between different customers, problem-solving skills, the art of asking questions and well-developed empathy are a requirement. A sense of service and customer focus is in your DNA. You are stress-resistant and a valuable colleague, because you work independently and dare to spar with your (immediate) colleagues when necessary.

We also ask you the following:

• HBO work and thinking level obtained through training or experience;
• A few years of relevant work experience within (larger) IT environment(s) as a Service Desk Employee;
• You have demonstrable experience with the following products: Microsoft Windows, Microsoft Office 2010, 2016, 365;
• You have communication skills;
• You are familiar with the ITIL principles.

Competences:

• Customer-oriented approach;
• Flexible trading;
• Problem solving ability;
• Analytical skills.

Where are you going to work
With more than 128,000 inhabitants, we are the largest municipality in Fryslân and the administrative, economic and cultural center of the province. Leeuwarden wants to build on the developments of recent years with courage, ambition and vision. The Frisian capital is a real royal city with a beautiful historic center, a wealth of national monuments, surprising shops and cozy terraces. We are an energetic organization and shape the management, policy and development of the municipality. Working at the municipality of Leeuwarden means a workplace in the heart of the city, an informal working atmosphere and the opportunity to develop yourself.

The Shared Service Center of the municipality of Leeuwarden supports the work of the board and the civil service. Within the Service Center, the ICT service team is responsible for technical application management and infrastructure management, both for Leeuwarden and neighboring municipalities. Our services are constantly being expanded and our team is characterized as a friendly, but also a professional team.

What do we offer
We are looking for a new colleague for this structural position. As a starting point, we start with a six-month contract, with the intention of extending this with permanent employment. We offer a salary, depending on education and experience, of a minimum of €3,014 and a maximum of €4,244 (job scale 8, salary scale 1-1-2024 Collective Labor Agreement for Municipalities) gross per month for a 36-hour working week. An additional attractive condition is the ability to make use of 17.05% Individual Choice Budget (IKB) on top of the gross annual salary.

In addition to a good salary, the municipality of Leeuwarden offers more attractive secondary employment conditions. This includes flexible working hours, a laptop, mobile phone, favorable pension fund, discounts on various insurance policies and a discount on your fitness subscription. We also invest in your personal development through various education and training options. Your ideas and initiatives are appreciated and you are given the space and confidence to shape them.

Interest
Got excited? You can respond to the vacancy by submitting your CV and motivation letter via the application button below. The closing date is Wednesday April 3, 2024.

For more information about the vacancy, please contact Edouw Miedema, ICT coordinator, tel. 058 233 2356.

If you have any questions about the procedure, you can contact Steven Jaasma, Corporate Recruiter via telephone number 06 501 932 85 (also Whatsapp) or steven.jaasma@leeuwarden.nl.

The municipality of Leeuwarden does not pay attention to age, sex, origin, color or orientation. Your qualities count with us.

In order to be employed by the municipality of Leeuwarden, a Certificate of Good Conduct (VOG) is required.

Acquisition in response to this vacancy is not appreciated.