helpdesk personel – IT job vacancy in Netherlands

Are you someone who enjoys problem solving? Do you get energy from solving malfunctions and investigating and analyzing them? And all this in a close-knit team? Then the solution is here! Namely this open vacancy for a position as a helpdesk employee! Scroll down quickly to find out more about your new client and the tasks you will perform. Have you become enthusiastic after reading this vacancy? Then apply directly via the application button below!

As a helpdesk employee, you like to roll up your sleeves. You are eager to learn and driven and like to get your teeth into different issues. Furthermore, you are of course customer and service-oriented and are good at identifying problems with a customer. You recognize yourself in the following points:

you enjoy working with ICT and answering questions about it you have an intermediate vocational education diploma you can work independently, but also enjoy working in a team you manage to translate ICT terms into terms that understand customers and end users well you are someone who works in a structured way and is proactive

As a helpdesk employee you are the first point of contact for the customers. All calls will first come to you. You assess the customer’s question. Maybe you can answer the question yourself, but if this question is too complex you can also forward it. The longer you work at this company, the more questions you will be able to answer yourself. Questions can vary in difficulty. You could expect questions about ICT-related topics, but you could also expect questions about, for example, broken parts. You may also need to help a customer reset an account. You will therefore always have a variation in the questions you will answer or forward. What is especially important is that you are interested in ICT. You must like to know how something works and would like to learn about technical terms and abbreviations.

This company is a strategic partner in the field of IT. They are providers of ICT, Web, VoIP and CRM. They have grown from a small company to a large company with potential. They have years of experience and a dose of knowledge with which they go further than offering a solution. This company speaks the language of the customer, thinks along at a strategic level and offers proactive advice. They optimize the information flows within an organization. In addition, this company is known for its fast support, short lines and personal contact. The atmosphere at the office is calm. Everyone is nice and helpful. You as a new colleague can count on a warm welcome and a nice induction process. Outings, drinks and dinners are also regularly arranged in order to maintain that close bond with your colleagues.

an informal, professional working environment with a pleasant and cozy atmosphere ample opportunity to (continue to) develop yourself passionate and professional colleagues travel allowance regular working hours between 9.30 am and 6.30 am 25 vacation days

Are you excited after reading this position as a helpdesk employee in Haaksbergen? Do not hesitate and apply immediately! We would like to receive a recent CV from you with a suitable motivation. We will then contact you within one working day. Do you have any questions after reading this vacancy text? Feel free to call/email us.

Jenny & Lars

Recruitment callflex East

Questions about this vacancy or position? Don’t hesitate to ask them to me.