Employer name, application deadline, working location, working hours per week, salary/wage, and education level requirement are as follows:
Functional manager I&A (Information & Automation)
Apply no later than Monday, December 4, 2023
As with so many organizations, Duo+ is experiencing an ongoing transition from analogue to digital services. Case-oriented work will be an important theme in the coming period.
As a first-line functional manager, you support us in this process and you form an important link between the systems in which we work and the 4 organizations (Duo+, Diemen, Uithoorn and Ouder-Amstel). You are the first point of contact for users regarding applications and incidents regarding functional management, where questions and solutions are never the same.
In your position as first-line functional manager, you support end users and second-line functional managers when it comes to (first-line) malfunctions, you answer user questions and you help people get started in various systems. You also make minor adjustments to applications. You inventory complex questions and malfunctions for the second-line functional managers and you ensure that questions from end users are followed up and handled. You inform end users about solutions. You will also help with the design, management and further optimization/further development of the application and you will take care of the documentation surrounding work. We provide this service 5 days a week and working days are coordinated with the colleague 1st line functional manager.
Your place in the organization
You will work for the Information and Automation (I&A) team of the Duo+ implementation organization. Together with approximately 40 colleagues spread over different clusters, we provide the entire information provision for 4 organizations. This includes system and network management, workplace management and support, functional management, first- and second-line support, data management, information security, etc. We also provide advice and (project) support with regard to ICT in the various substantive domains.
Duo+ offers you a challenging job where you value independence and customer focus
become. The position is valued at scale level 7 (maximum €3,612 gross per month for 36 hours per week).
We also offer you:
- Extensive education and training options with Webinars, internal courses and training with external suppliers.
- Partially self-fund an individual choice budget of 17.05% (IKB) and €500.00 gross per year. You can use this budget to buy extra leave or have it paid out at a time of your choosing.
- Attractive secondary employment conditions such as an ABP optional pension, travel allowance, work-from-home allowance and a good leave scheme;
Your location is the town hall of Diemen, and you can also work from home in consultation.
The position is temporary for a period of one year with the intention of permanent employment.
You are service-oriented and able to carry out actions accurately. You can work independently and are able to ask questions carefully and get to the core of a request or problem. You are also naturally technically curious. For this challenging job we are looking for someone with:
- Energy and perseverance
- Initiative and good communication skills
- Solution-oriented and stress-resistant
- the ability to understand applications quickly
- At least MBO 3 working and thinking level;
- A ‘doing’ mindset,
Since January 1, 2016, Duo+ has been the implementation organization of and for the municipalities of Ouder-Amstel, Diemen and Uithoorn. We work in 3 departments (12 teams in total) on individual and collective services, as well as on good and efficient business operations for our customers. The mix of people guarantees an inspiring, versatile and dynamic organization. Duo+ is the result of the municipalities’ wish to achieve closer and more professional cooperation. Key concepts here are customer focus, professionalism and very modern technology. We are businesslike, innovative, transparent, informal and professional. In addition, as an organization we are involved in the society around us; our work matters and we are proud of that!
Do you recognize yourself in this and are you interested? Then respond before December 4, 2023 via the Werkeninhetwesten.nl website
If you would like more information first, please call Jaap van Kooten, I&A team leader, on telephone number 06 – 25215172.
We do not appreciate acquisition!
Since January 2016, Duo+ has been the implementation organization of and for Ouder-Amstel, Diemen and Uithoorn. Most of the almost 300 employees previously worked for one of those three municipalities. We now work in 12 teams from three departments and spread across the three municipal buildings. The Duo+ implementation organization consists of the Business Management department, the Citizen department and the Neighborhood department.
It is Duo+’s task to assist customers with changing service needs in a ‘nimble, flexible and innovative’ manner. We do this in the area of municipal individual and collective services and their business operations. We assist them by providing reliable and efficient delivery of the right services and products at the agreed time. Duo+ is and feels that it owns customer demand. This is only possible with transparent collaboration, direction and co-creation. Characteristic of the relationship between the municipalities and Duo+. After all, the best solution you come up with is the solution you come up with together. Service is people work!
To achieve its objectives, Duo+ needs people who are focused on the results and smart in their approach. People who are committed to our objectives and want and can achieve the intended results for customers. We carry out our tasks with an eye for the different relationships that exist between our customers and Duo+. Our employees work in a dynamic network working environment with a high degree of independence and development opportunities.
More information about this vacancy?
Contact Jaap Kooten from Duo+ (
About the organization
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This job is posted on gemeentebanen.nl. Click here to apply.