Acute care will be coordinated regionally from 2025

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From 2025, patients in need of acute care will be guided to the right care as quickly as possible from a regional care coordination center. There are various healthcare providers in that center who will arrange this together, as Minister of Health Ernst Kuipers has informed the House of Representatives. By 2025, there should be such a center in every acute care region.

From 2025, patients in need of acute care will be guided to the right care as quickly as possible from a regional care coordination center.  There are various healthcare providers in that center who will arrange this together, as Minister of Health Ernst Kuipers has informed the House of Representatives.  By 2025, there should be such a center in every acute care region.
From 2025, patients in need of acute care will be guided to the right care as quickly as possible from a regional care coordination center. There are various healthcare providers in that center who will arrange this together, as Minister of Health Ernst Kuipers has informed the House of Representatives. By 2025, there should be such a center in every acute care region. (Peter Hiltz )

Outside office hours, patients with non-life-threatening, but acute care questions can go to this central point. Care providers have up-to-date information about available care capacity and beds via the same care coordination center (ZCC).

In the zcc, various disciplines work together to determine the urgency of a request for help and the required care. This can be a referral to a general practitioner or to acute mental health care, but also care at home through the use of a district nurse or digital aids.

Reduce pressure

‘Care coordination is an important means of reducing the pressure on acute care,’ says Kuipers. ‘Patients immediately end up in the right place and with the right care provider and care providers spend less time looking for a good place for their patients.’

‘The pressure on acute care can be reduced, better spread and better utilized capacity’, Kuipers writes to the Chamber. ‘Care coordination thus contributes to making the care as a whole more sustainable.’

Improved accessibility

The accessibility of care will be improved through care coordination, Kuipers expects. ‘The pressure in acute care is not from today or yesterday and will only increase.’ This not only concerns ambulance care or the emergency department of a hospital, ‘but also the entire chain of acute care, including acute mental health care, birth care and care for the frail elderly.’

Ten pilots have shown that care coordination centers have added value for the accessibility of acute care, says Kuipers. ‘In one region, for example, it turned out that more than half of the people who called 112 with a care-related question could have been helped elsewhere.’

With his decision, Kuipers has adopted the advice of a large number of parties involved in acute care, such as Ambulancezorg Nederland (AZN) and the National Acute Care Network (LNAZ).

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