2nd line IT support employee – IT job vacancy in Netherlands

We are looking for a communicative and enthusiastic 2nd line helpdesk employee. You are responsible for handling all incidents and are able to respond quickly. Working in a nice, close-knit team and plenty of opportunities for personal development.”

You are someone who is ready for the 2nd step in his/her career or an ambitious starter who dares to take on the challenge. You feel at home in an informal, dynamic environment and enjoy contact with people! You are a real jack-of-all-trades and are able to have versatile telephone contact where you are happy to go the extra mile to exceed your customer’s expectations! In addition, you work accurately, you are stress-resistant and you are customer-friendly for both your internal and external customers.

MBO+ working and thinking level; Between 0 and 2 years of relevant work experience in the ICT field; Knowledge of Microsoft SQL and Windows server is an advantage; Good communication skills, spoken and written; You can work independently and in a structured manner and are reliable and honest; Knowledge and skills of safety, security technologies and ITIL are a big plus, but not a must! foundation is an advantage.

In this position you are an important part of the team. You are the link between the customer and the service team and must be able to switch quickly. For our service desk, we are urgently looking for someone who has experience in a helpdesk or service desk or customer support department, with experience or a lot of affinity in IT. It is mainly about someone who has the insight and interest in the subject matter. our service desk to quickly pick up and understand.

Technical support/analysis in incident and problem management  Detecting technical incidents in real time and solving them remotely;  Data analysis and reporting to your internal and external customers;  Supporting user questions in the field of applications;  Remote commissioning of minor changes your customers.

A growing organization (now 135 FTE) with the position of market leader in their specialization. They work for the top 500 companies such as banks, insurers and large industrial complexes.

If you are looking for a varied job where no day is the same, you think in solutions instead of problems and you like to work in a team, then respond quickly because you can start working on Monday!

Ilse de Jager

intermediary

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